MAS 90 & MAS 200 Telephone Support

Our telephone support plans offer convenience, relief from travel expenses, expedited service, and are designed to increase staff productivity. An authorized consultant will respond to your call within your plans designated response time*.

We deploy web based remote access tools to troubleshoot software/hardware problems. These tools allow us to connect to any computer capable of accessing the internet. Additionally, it eliminates the need for you to purchase internal remote access software and the professional services required to establish and maintain such applications.

We offer the following MAS 90^® and MAS 200^® Telephone Support Plans:

• Option 1: All inclusive, Unlimited Annual Telephone Support     $2,200 per year
  • Flat annual fee, so your staff doesn't have to worry about each 5 minute call
  • Support on every MAS 90 or MAS 200 module owned, regardless of version
  • Extended support hours: Monday-Friday, 8:00 AM - 6:30 PM EST
  • Includes subscription to our Internet based remote access
  • 3 Hour response time - mostly, your call is returned within 1 hour!
  • Offers ability to purchase blocks of time at discounted rates
  • No minimum charge for onsite service

• Option 2: Per Incident Telephone Support     $199 per case¹
  • Prepaid in blocks of 3 - unused cases expire 12 months from purchase date
  • Appropriate for clients who only call a few times per year
  • Fixed rate, so you know what to expect 
  • Support for every MAS 90 or MAS 200 module owned, regardless of version
  • Standard support hours: Monday-Friday, 8:30 AM - 5:00 PM EST
  • Includes Internet based remote access for the duration of the case
  • 6 Hour (or less) response time
  • Minimum charge of $330 for onsite service

• Option 3: At Will Telephone Support     $300 per case¹
  • For customers not participating in Option 1 or 2
  • Additional $200 fee if third party assistance is required
  • Additional $100 fee for MAS 90 or MAS 200 3.61 or prior
  • Standard support hours: Monday-Friday, 8:30 AM - 5:00 PM EST 
  • Includes Internet based remote access for the duration of the case
  • 6 Hour (or less) response time
  • Minimum charge of $660 for on-site service

Please send more information about MAS 90 and MAS 200 telephone support!

* Most issues are resolved within the initial call, however, some problems require additional research and testing. While we will begin working on a resolution within the designated response time, we do not guarantee that the matter will be resolved during that time frame.

¹  A case is defined as a response to a single problem. Support calls dealing with several issues will be assessed a case per issue, or customer may schedule on-site service.

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