Sage MAS 90 & MAS 200 Telephone Support

Our telephone support plans offer convenience, relief from travel expenses, expedited service, and are designed to increase staff productivity. An authorized consultant will respond to your call within your plans designated response time*.

We use web based remote access tools to troubleshoot software and hardware problems. These tools allow us to connect to any computer on the internet and work as if we were on-site. Optionally, we can install software that permits secure, unattended access to your network. This allows us to perform maintenance tasks (install updates, make customizations, write custom reports) after hours or without user intervention. What a great way of maximizing productivity2!

 

  • Option 1: Unlimited Annual Telephone Support     Starts at $2,778 per year
    • Fixed annual fee, regardless of how many support cases used
    • Support on every standard Sage MAS 90 or MAS 200 module owned, regardless of version 
    • Extended support hours: Monday-Friday, 8:30 AM - 6:00 PM EST
    • Includes subscription to our Internet based remote access
    • Priority Response - 3 Hours (or less) 
    • No minimum charge for onsite service
    • Best value for customers who regard MAS 90 or MAS 200 as mission critical

   

  • Option 2: Five (5) Pre-Paid Cases    Starts at $1,233 per year 
    • Unused cases expire 12 months from purchase date
    • Support for every MAS 90 or MAS 200 module owned, regardless of version 
    • Standard support hours: Monday-Friday, 8:30 AM - 5:00 PM EST
    • Includes Internet based remote access for the duration of the case
    • 4 Hour response time
    • Minimum charge of $350 for onsite service
    • Best value for customers with access to internal resources for routine MAS 90 or MAS 200 questions

  

  • Option 3: At Will Telephone Support     Starts at $329 per case1
    • For customers who's support needs are minor, infrequent and not immediate
    • Credit card required at time of service
    • Additional $100 fee if third party assistance is required
    • Additional $100 fee for support on any retired Sage MAS 90 or MAS 200 version
    • Standard support hours: Monday-Friday, 8:30 AM - 5:00 PM EST 
    • Includes Internet based remote access for the duration of the case
    • 8 Hour response time
    • Minimum charge of $700 for on-site service
    • Best value for customers who call infrequently AND can wait up to one business day for assistance

Remote Support

Please send more information about MAS 90 and MAS 200 telephone support!

 

* Most issues are resolved within the initial call, however, some problems require additional research and testing. While we will begin working on a resolution within the designated response time, we do not guarantee that the matter will be resolved during that time frame.

1  A case is defined as a response to a single problem. Support calls dealing with several issues will be assessed 1 case per issue, or customer may schedule on-site service.

2 Only available to customers participating in either Option 1 or 2 of our Telephone Support Plans.

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